Refund policy

Thank you for shopping at MAC MOTORSPORT SHOP LTD. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

1.1. Eligibility: – Items must be returned within 14 days of purchase. – The item must be unused, in its original packaging, and in the same condition as received. – Certain items, such as customized or special orders, may not be eligible for return. Please check the product description for details.

1.2. Return Process: – Contact our customer support team at sales@macms.co.uk to initiate the return process. – Provide your order number and reason for return. – Our team will provide you with instructions on how to return the item.

1.3. Return Shipping: – Customers are responsible for the return shipping costs unless the return is due to our error or a defective product. – We recommend using a trackable shipping service for returns.

2. Refunds

2.1. Processing Time: – Once your return is received and inspected, we will notify you of the approval or rejection of your refund. – If approved, your refund will be processed within 5-7 working days and automatically applied to your original method of payment.

2.2. Refund Amount: – Refunds will be issued for the original purchase price, excluding any shipping or handling fees, unless the return is due to our error.

3. Exchanges

3.1. Product Exchanges: – We do not offer direct product exchanges. If you wish to exchange an item, you will need to return the original item following our return process and place a new order for the desired item.

4. Damaged or Defective Items

4.1. Damaged or Defective Items: – If you receive a damaged or defective item, please contact us immediately at sales@macms.co.uk with photos of the product and packaging. – We will work with you to arrange a replacement or refund, including covering any return shipping costs.

5. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact us at sales@macms.co.uk. Our customer support team is available to assist you and ensure your shopping experience with us is exceptional.

Please note that this Return and Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.